Return Policy for Fastgadgets Kenya
We want to ensure you’re completely satisfied with your purchase. Please review our return and exchange policies below.
Returns
- We accept returns for defective products only.
- Returns must be made within 15 days of purchase.
- Items must be returned in their original packaging and condition.
- Non-returnable items include: perishable goods, custom-made items, and clearance products.
- If a product is found to be defective upon delivery, please report it within 7 days to qualify for a return.
- Shipping costs for returns of non-defective products will be the responsibility of the customer. For defective items, we will cover the return shipping costs.
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original payment method within 15 business days.
- Shipping costs are non-refundable unless the return is due to a defective item.
Exchanges
- We accept exchanges for defective and non-defective products.
- Exchanges must be made within 15 days of purchase.
- The product must be in its original condition for non-defective exchanges.
- Shipping costs for exchanges will be the responsibility of the customer, except for defective items.
How to Initiate a Return or Exchange
If you need to return or exchange an item, follow these steps:
- Contact our support team at (call us) at +254 721 741 041.
- Provide your order number, details of the product, and the reason for the return or exchange.
- We will issue a return authorization and provide instructions on how to return the product.
- Once the return is received and inspected, we will notify you of the refund or exchange process.
Damaged or Defective Products
- If your product arrives damaged or defective, please contact us immediately at +254 721 741 041.
- We will arrange for a return or replacement at no extra cost to you.
If you have any other questions about our return policy, feel free to contact us.