Returns Policy

Fast Gadgets Kenya Returns & Exchanges Policy

At Fast Gadgets Kenya, we are committed to your satisfaction. We accept returns and exchanges under the following terms to ensure a smooth and fair process for our customers.

Returns

• We accept returns only for defective products.

• If you receive a defective product, please notify us within 7 days of purchase.

• The product must be unused and in the original packaging.

• Proof of purchase (receipt or invoice) is required to process any return.

• Returns due to change of mind or buyer’s remorse will not be accepted.

• Once the returned product is inspected and confirmed defective, we will process your refund or exchange promptly.

Exchanges

• We accept exchanges for defective products.

• Please contact us within 7 days of purchase to initiate an exchange.

• The exchanged product must be in original condition with all accessories and packaging.

• Exchanges are subject to stock availability.

• If the exchanged product is unavailable, we will issue a refund.

How to Return or Exchange

1. Contact our customer service at
   📧 info@fastgadgetskenya.com
   📞 0721 741 041
   and provide your order details and description of the defect.

2. Our team will guide you through the return/exchange process.

3. Ship the product back to:
   Fast Gadgets Kenya
   Superior Center Building, Kimathi Street, Nairobi, Room H15

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Thank you for choosing Fast Gadgets Kenya! We value your trust and strive to provide the best gadget shopping experience.